Law Enforcement Guidelines

These guidelines are for law enforcement agencies seeking records from Ristara Inc. They explain what information we maintain and the legal process required to obtain it. They do not create any enforceable rights and may be updated at any time. If you are a Ristara member looking for our privacy practices, see our Privacy Policy.

1. About Ristara

Ristara is an astrology-guided introductions service operated by Ristara Inc., a Delaware corporation, with principal operations at 8409 Florence Ave. Suite 202, Downey, CA 90240, United States. Members create profiles, receive curated weekly Introductions, and may communicate with other members within the service.

2. How to contact us

All legal process and law enforcement inquiries should be directed to:

Ristara Inc., Attn: Legal / Law Enforcement Response 8409 Florence Ave. Suite 202, Downey, CA 90240 Email: [email protected]

Email submission is preferred for speed. Service by email is accepted for convenience only and does not waive any objection, including objections to jurisdiction or proper service. Requests must be issued on agency letterhead, identify the requesting officer, agency, badge or credential number, and an official government email address, and be signed. We do not respond to requests from personal email addresses.

3. What information Ristara maintains

Depending on the member and their use of the service, records may include: name, email address, phone number, date, time, and place of birth, profile content and photos, subscription and payment records (payment card numbers are held by our payment processor, not by Ristara), messages between members, connection logs, and IP address records. Records are retained in line with our data retention practices and are deleted or de-identified over time; we cannot produce records we no longer hold.

4. Legal process required (United States)

Ristara requires valid legal process appropriate to the type of record sought, consistent with the Stored Communications Act, 18 U.S.C. § 2701 et seq.:

Basic subscriber records (name, email, phone number, service start date, IP logs): a valid subpoena issued in connection with an official investigation.
Records or other information pertaining to a member (non-content records beyond basic subscriber information): a court order under 18 U.S.C. § 2703(d) or a search warrant.
Contents of communications (messages, private profile content): a search warrant issued upon a showing of probable cause.

We review each request for validity, jurisdiction, and scope. We may object to or seek to narrow requests that are overbroad, vague, or otherwise improper.

5. Preservation requests

Upon receipt of a valid preservation request under 18 U.S.C. § 2703(f), we will preserve a one-time snapshot of the requested records for 90 days, renewable once for an additional 90 days. Preservation requests must identify the account with specificity (email address, phone number, or profile username) and do not compel disclosure; disclosure requires legal process as described above.

6. Emergency disclosure requests

Where we believe in good faith that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay, we may disclose information as permitted by 18 U.S.C. § 2702(b)(8) and (c)(4). Emergency requests should be sent to [email protected] with "EMERGENCY DISCLOSURE REQUEST" in the subject line and must describe the nature of the emergency, the specific danger, why the danger is imminent, the information sought, and why that information is necessary to avert the harm. We evaluate emergency requests on a case-by-case basis.

7. Member notice

Our policy is to notify members of legal requests for their information before disclosure, unless we are prohibited by law or court order from doing so, or where we believe in our discretion that notice would create a risk of harm, in emergency circumstances, or where notice would be counterproductive. When a nondisclosure obligation expires, we may notify the member unless then prohibited.

8. Account identification

To locate an account, provide the member's email address, phone number, or Ristara profile username. Names alone are often insufficient. We cannot search by photograph.

9. International requests

Law enforcement agencies outside the United States should proceed through a mutual legal assistance treaty, letter rogatory, or other established diplomatic channel, resulting in valid U.S. legal process. We do not disclose member information directly in response to foreign legal process alone, except where permitted by law in genuine emergencies as described in Section 6.